Shipping Terms & Cargo Insurance

Order and Shipping Confirmation

You will receive an email confirmation once your order has been successfully placed, it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information, if applicable.

 

Where We Ship

We are shipping from our place of manufacture in Turkey / Mardin via DHL. 

DHL Cargo Insurance

  • “All-risks” insurance with comprehensive coverage
  • Provided by one of the world’s largest insurers
  • Single or multiple shipment coverage

DHL Cargo Insurance provides peace of mind and protection to DHL’s customers, in return for a premium.

During transportation by DHL and in case of an incident, it covers the freight value & transportation cost against physical loss or damage from any external cause.

  • “All-risks” insurance with comprehensive coverage that’s broader than the industry standard
  • Competitive rates with no deductibles
  • Freight and insurance billing on a single invoice
  • Cover for high risk cargo and worldwide destinations including high risk locations
  • We target a maximum 30 day claim resolution, quicker than other insurers
  • Your claim is handled locally with personnel who speak the local language, and can settle in local currency

DHL Security Services

End-To-End Security Risk Assessment

  • Tailor-made security services and risk analysis for warehousing and transportation
  • Expertise and consultancy in all security-related areas (e.g. C-TPAT, CSI, AEO and NASP)

 

Shipping Costs

U.K., Europe 

  • Free Standard Shipping: 3-10 days transit. The cost is calculated at checkout. Please note that order processing may take up to 2 business days after the order is placed for standard shipping.

U.S. & Canada

  • Free Standard Shipping: 4 to 12 days transit. Please note that order processing may take up to 2 business days after the order is placed for standard shipping.

Taxes

Applicable sales tax will be charged where applicable. Taxes are calculated according to shipping destination.

Return Policy

Returns on eligible items are accepted within 30 days of order date. Items must be returned in their original packaging. To return an item, please contact us.

Late Returns

Any item returned after 40 days from order date is not eligible for refund.

Receiving a Refund

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times.

Contact Information

If you have any questions about these Shipping Terms or Return Policy, please contact us.