Privacy Policy

The information obtained by Delondra are only used within Delondra, other than the cases specified in the Contract.

Delondra shall by no means share the information acquired from Membership forms with third persons, except for the purposes mentioned in the Contract.
Delondra does not share these information with third Persons other than this purpose except the e-mail addresses and the personal details requested at Membership forms, during the interpretation of the act and preferences of visitors monitored in the course of site usage.

These statistical data not including personal details may be shared with the business partners of Delondra in order to cause Delondra customers experience a more special and efficient shopping.


Member details can be disclosed to official authorities only upon the duly request of these information by public organisation and institutions such as prosecution office, courts, enforcement office and official authorities such as independent audit organisations. If member wishes to unsubscribe from the e- mail list, he has approved , he can unsubscribe from membership of e- bulletin by clicking the link of “Please click in order to be unsubscribed from our e- bulletin list” at the e- mail sent by Delondra.

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Delondra Legal Documents

Privacy Policy

last updated 28.12.2020

 

Introduction

We, as Delondra London have respect for your privacy. References in this Privacy Policy to “we”, “us”, “our”, “Delondra” and “Delondra UK are references to the entity responsible for the processing of your personal information, which generally is the entity that obtains your personal information. This Privacy Policy describes the types of personal information we collect about our consumers, how we use the information, with whom we share it and the choices available to our consumers regarding our use of the information. We also describe the measures we take to protect the security of the information and how you can contact us about our privacy practices.

 

This Privacy Policy applies to the personal information we obtain via your transactions and interactions with Delondra, including through your use of Delondra websites, mobile applications, social media pages and other platforms that reference this Privacy Policy (“online networks”), when you connect with us via telephone, at our events and through surveys, and through our third-party sources, including advertising and social media networks.  This Privacy Policy does not govern the collection or use of the information you provide in connection with a Delondra credit card account where such offering is available. The information you provide in connection with your Delondra credit card account is managed solely pursuant to that notice.

 

Information We Obtain

We collect personal information about you through various networks as described above. The types of personal information we collect include:

  • contact information (such as name, address, email address, and mobile or other telephone number);
  • username and password;
  • payment information (such as your payment card number, expiration date, authorization number or security code, delivery address, and billing address);
  • customer service information (such as customer service inquiries, comments, and repair history);
  • photographs, comments and other content you provide;
  • information regarding your personal or professional interests, date of birth, marital status, demographics, and experiences with our products and contact preferences;
  • purchase and transaction information;
  • location data (such as data derived from your IP address, country and/or zip code) and the precise geolocation of your mobile device where we have provided notice and choice, as appropriate;
  • clickstream data and other information about your online activities (such as information about your devices, browsing actions and usage patterns), including across the Online Channels and third-party websites, that we obtain through the use of cookies, web beacons and similar technologies (see our Cookie Policy);
  •  information we may obtain from our third-party service providers; and
  • other personal information we obtain through our advertising and social networks.

 

Collection with Cookies & Other Technologies

We use cookies, web beacons (including pixels and tags), web server logs and other technologies that collect certain information about you by automated means through our online channels, including when you visit our websites, interact with our emails, or interact with Delondra-related ads, content, tools, widgets or plug-ins. You can learn more about these technologies and how to manage your preferences by visiting our Cookie Policy.

The providers of third-party apps, tools, widgets and plug-ins on our online channels, such as Facebook “Like” buttons, also may use automated means to collect information regarding your interactions with these features. This information is collected directly by the providers of the features and is subject to the privacy policies or notices of these providers. To the extent permitted by applicable law, Delondra is not responsible for these providers’ information practices.

 

How The Information We Obtain is Used:

We use the personal information we obtain as described in this policy and rely on a number of legal bases to do so as described further below, including:

  • performance of a contract with you;
  • our legitimate business interests;
  • compliance with a legal obligation, a court order, or to exercise or defend legal claims; or
  • your consent to the processing, which you can revoke at any time.

We use the information we obtain to perform a contract with you or to take steps at your request prior to entering into a contract, including to:

  • transact with you and provide various products and services to you;
  • process and fulfill orders in connection with our products and services and keep you informed about the status of your order; and
  • provide customer support (including repairs, alterations, cleaning and other services.

We use the information we obtain on the basis of our legitimate interests, which we can describe further upon request, including to:

  • operate, evaluate and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analyzing our products and customer base; performing data analytics; and performing accounting, auditing and other internal functions);
  • reduce credit risk and manage collections;
  • verify your identity;
  • send you promotional materials and other communications (including thank you notes, special occasion reminders and other communications from sales professionals with whom you’ve engaged);
  • communicate with you via email, postal mail, phone and other means about, and to administer your participation in, special events, contests, sweepstakes, programs, offers, surveys and market research;
  • protect against, identify and prevent fraud and other unlawful activity, claims and other liabilities;
  • comply with and enforce relevant industry standards, contractual obligations and our policies; and
  • respond to your inquiries.

In addition, we process your personal information to comply with and enforce applicable legal requirements to which we are subject and for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

We also use the information in other ways for which we provide specific notice at the time of collection and obtain your consent to the extent required by applicable law.

 

Use of Cookies & Other Technologies

We use cookies and similar devices to facilitate your browsing in the Platform, understand how you interact with us and, in certain cases, to be able to show you advertisements in accordance with your browsing habits

Where we have obtained your consent to the extent required by applicable law, we use information collected through cookies, web beacons (including pixels and tags), web server logs and other automated means for the purposes described in our Cookie Policy.

We also use third-party analytics services on our online networks, such as those of Google Analytics, which use cookies and similar technologies to collect data (such as IP address) to evaluate use of and interaction with our online networks. To the extent required by applicable law, we will obtain your consent before using cookies for analytics purposes.

 

Advertising

When you use our online networks, both we and certain third parties (our advertising networks, digital advertising partners and social media platforms) collect information about your online activities, over time and across third-party websites (on websites that serve our ads). We may use such information to provide you with advertising about our products and services tailored to your individual interests. We also may obtain information for this purpose from third-party websites on which our ads are served. You may see certain ads on other websites because we engage third-party ad buying networks (such as Facebook and Instagram).

 Through such buying networks, we can target our messaging to users through demographic, interest-based and contextual means. The information our ad networks may collect on our behalf includes data about your visits to websites that serve Delondra advertisements, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our websites and on third-party websites that participate in these ad networks. This process helps us track the effectiveness of our marketing efforts. To the extent required by applicable law, we will obtain your consent before using your information for interest-based advertising.

Our Cookie Policy provides details about the purposes of this data collection via cookies and other technologies and how to exercise your choices (such as changing your cookie preferences).

 

Information That We Share

We do not disclose personal information we collect about you, except as described in our Privacy Policy. We share personal information with service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, manage and reduce our credit risk, verify information, fulfill orders, and provide web hosting, analytics and marketing services.

In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, and (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity. We also reserve the right to transfer personal information we have about you in the event we sell or transfer (or contemplate the sale or transfer of) all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).

 

How Long We Keep Personal Information

To the extent permitted by applicable law, we typically retain personal information we obtain about you for as long as it is needed (1) for the purposes for which we obtained it, in accordance with the terms of this Privacy Policy, which generally means that we will keep your personal information for the duration of our relationship or as long as you keep your account open with us, unless otherwise notified by you to us in writing; or (2) to take into account applicable statute of limitation periods and comply with mandatory applicable laws. As described in the “Your Rights and Choices” section of this Privacy Policy, to the extent provided by the law of your jurisdiction, you may request that we delete your information or restrict the processing of such information by contacting us as indicated below.

 

Your Rights and Choices

We offer you certain choices in connection with the personal information we collect about you, such as how we use the information and how we communicate with you. To update your preferences, ask us at any time to remove your information from our mailing lists, exercise your rights or submit a request, please contact us as indicated in the How to Contact Us section of this Privacy Policy. You can also unsubscribe from our mailing lists by following the “Unsubscribe” link in our emails. To the extent provided by the law of your jurisdiction, you may request access to the personal information we maintain about you or request that we correct, update, amend, or delete your information, or that we restrict the processing of such information by contacting us as indicated below.

Subject to applicable law, you have the right to receive, in a structured, commonly used and machine-readable format, the personal information that you have provided to us about you, with your consent or based on a contract to which you are party. You have the right to have this information transmitted to another company, where it is technically feasible. You also may lodge a complaint with the data protection authority in your country if you are not satisfied with our responses.

Where provided by law, you may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your personal information, and we will apply your preferences going forward. This will not affect the lawfulness of our use of your information based on your consent before its withdrawal.

To exercise your rights, please contact us as indicated in the “How To Contact Us” section of this Privacy Policy. To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information or complying with your request. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request if we find it to be manifestly unfounded or excessive, or in case of an access request, in order to provide you with additional copies of the personal information we maintain about you.

When you use our online networks, both we and certain third parties (such as our advertising networks, digital advertising partners and social media platforms) may collect personal information about your online activities, over time and across third-party websites. Certain web browsers allow you to instruct your browser to send Do Not Track (“DNT”) signals to websites you visit, informing those websites that you do not want your online activities to be tracked. While our online networks are not designed to respond to all types of DNT signals or similar mechanisms from browsers as there is no common, industry-accepted standard for doing so, when we recognize a relevant DNT signal, we aim to suppress the third-party tags that are used to recognize your computer once you navigate away from our site and which are used to present you with Delondra advertisements. In our Cookie Policy, we provide information about how you can manage your cookie preferences and the choices you can make in connection with the personal information we collect about you through automated means. To learn more about managing your preferences in relation to the data we collect on an automated basis, please visit our Cookie Policy.

 

Data Transfers

We transfer the personal information we collect about you to the United Kingdom and countries outside of the country in which the information originally was collected, including the jurisdictions in which our  affiliates and service providers operate. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to other countries, we will implement appropriate safeguards to help ensure that we protect that information as described in this Privacy Policy.

 

How We Protect Personal Information

We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

 

Children’s Personal Information

Our online networks are designed for a general audience and are not directed to children. We do not knowingly collect or solicit personal information from children under the age of 13 (or other relevant age, as applicable pursuant to relevant law) through our websites and apps. If we become aware that we have collected personal information from a child under such age, we will promptly delete the information from our records. If you believe that a child under such age may have provided us with personal information, please contact us as specified in the “How To Contact Us” section of this Privacy Policy.

 

Links to Non-Delondra UK Websites and Services 

For your convenience and information, our online networks may provide links to non-Delondra UK websites, apps and services that may be operated by companies not affiliated with Delondra. These companies may have their own privacy notices or policies, which we strongly suggest you review. Our products and services also may be made available to you through third-party platforms (such as providers of app stores) or through other third-party channels. We are not responsible for the privacy practices of any non-Delondra sites, apps or services.

 

Updates to Our Privacy Policy

This Privacy Policy (including any addenda) may be updated periodically to reflect changes in our personal information practices. For significant changes, we will notify you by posting a prominent notice on our website indicating at the top of the Policy when it was most recently updated.

 

How to Contact Us

If you would like us to update information we have about you or your preferences or If you have any questions or comments about this Privacy Policy, please contact us by email at customerservice@delondra.co.uk.


The credit card details requested at the payment page, are by no means kept at the servers of Delondra or the companies, providing service thereto, in order to keep the safety of the Member, shopping from the site, at the highest level. All of the proceedings with respect to the payment in this way do not have any function other than its realization via the interface of Delondra between bank and the computer of Member.



For every kind of questions: You can get through to Delondra from email address here.

customerservice@delondra.co.uk